Frequently Asked Questions
Everything you need to know about shopping with Ellie.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between structured and oversized styles.
Do you ship internationally?
Yes, Ellie ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to follow your package's journey in real-time.